How do I retry failed payments?

If a customer starts a payment plan and their card fails, you can enable Retry Failed Payments. This will attempt to retry the customer's card on file. 

To enable this, follow these steps:

  1. On your WordPress dashboard, go to WooCommerce > Settings > and click Payment Plans.
  2. Next, scroll down to the bottom of the page and locate Retry Failed Payments.
  3. Then, check Enable automatic retry of failed recurring payments.
  4. Finally, click Save changes.

Payments that fail will be retried up to 5 times during the proceeding 7 days, like this:

  • Retry attempt #1: 12 hours later
  • Retry attempt #2: 1 day later
  • Retry attempt #3: 2 days later
  • Retry attempt #4: 4 days later
  • Retry attempt #5: 7 days later
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